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Compaq Recalls Faulty Notebook Batteries
Welcome to a laptop battery specialist
of the Compaq Laptop Battery
PC maker will replace 55,000 battery packs that could short-circuit and cause fires.
By Jennifer DiSabatino, Computerworld Oct 28, 2000 4:00 am
Compaq Computer on Friday voluntarily recalled about 55,000 battery like Compaq Armada M700 Battery, Compaq EVO N400c Battery, Compaq EVO N410c Battery, Compaq EVO N600C Battery, Compaq EVO N610C Battery, Compaq EVO N620C Battery, Compaq Presario 1200 Battery, Compaq Presario 1800 Battery, Compaq Presario 700 Battery, Compaq Presario 900 Battery packs used in its Armada E500 and V300 notebook computers, saying the batteries can short-circuit and potentially cause fires inside the machines.
The move by Compaq, announced in conjunction with the U.S. Consumer Product Safety Commission (CPSC), came just two weeks after rival Dell Computer issued a similar recall notice for about 27,000 batteries that were sold with models of its Latitude and Inspiron notebook PCs introduced in June. (See "Dell Recalls Dangerous Notebook Batteries.")
However, Houston-based Compaq says the two recalls aren't related beyond the similar nature of the problems afflicting the batteries used by the two PC vendors. A company spokesperson says the battery packs being recalled by Compaq were made by Sony, whereas Dell said previously its batteries were produced by Sanyo Electric.
In both cases, the affected batteries can short-circuit, causing them to overheat, release smoke, and potentially catch on fire. Compaq says it recently discovered the defect in a single battery pack that was manufactured between June 2 and July 10. The pack overheated and released some smoke, damaging the PC it was installed in, the company adds.
Although just that one problematic battery pack has been found so far, Compaq says it and Sony "consider this defect a potential risk due to the high levels of heat and possibility of fire." The recall is being made "to ensure the safety of Compaq's customers," it says.
Users affected by the recall are eligible to receive two free replacement packs for each one they have now. Compaq urged users to immediately discontinue use of the recalled batteries, which were distributed worldwide as standard components of the Armada notebooks and as separate options or replacement spares.
The serial numbers for the defective battery packs are as follows: TCGK 00001-10500, TCGK 20001-21800, TCGK 40001-83100, and TCHK 40001-44700. Compaq also has set up a Web site with more detailed information about the recall.
Compaq and Dell aren't the only PC makers to be hit by a recall because of faulty components this year. In May, IBM and the CPSC jointly announced a recall of about 220,000 AC adapters used with the company's ThinkPad notebooks and other mobile devices. (See "IBM Recalls AC Adapters.")
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